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Describe the significance of customer relationship management. Describe the various strategies through which consumers can be retained.
What is included in development of the good Partner Relationship Management? Illustrate and discuss the basic tasks that an electronic commerce site should accomplish.
What are the advantages to Management for dealing with Trade Unions? What measures can be taken to restrict workers in indispensable services to take industrial action by way of a strike?
Discuss and describe the Modigliani-Miller irrelevancy theorem for corporate capital structure. What limitations underline the theorem?
How can you use the ‘Johari Window Model’ as a tool to understand and interpret interpersonal communications?
A Public Body has conducted a bidding exercise via the Restricted Bidding Method for the procurement of five PCs, five laser printers, two UPS and one scanner. Bidders were invited to accept a
Effective management of the people dimension of change requires managing the five main phases that form the basis of the ADKAR model. Using a concrete instance describe carefully the phases of the A
Critically describe the concepts of sustainable development and sustainable tourism development. Critically discuss and examine the basic principles of sustainable tourism development.
Critically analyse the different stages of Butler’s model and discuss how far it can be used as a tool for tourism policy and planning in a destination. Use relevant examples to illustrate you
The customers’ buying procedure is a significant constituent of the behaviour of customers. Discuss and examine the five phases which consumers go through when purchasing tourism and hospitali
Evaluate the significance of the concepts of Vision and Mission as applied to organisations in general. Examine the internal environment of your parent Ministry, highlighting its strengths and weakn
Most cases of change are of the incremental type which is admitted by employees as part of the evolutionary development of the organisation. What are the merits and disadvantages of this piecemeal a
What is the dissimilarity between Strategic Human Resource Management and Human Resource Strategy?
Elaborate on the significance of Food & Beverages costing as a basis for the pricing policies of restaurants. What is banqueting for the Food & Beverages department? How does it fit in the Foo
Explain and discuss how the prototyping approach to systems development assists in successful systems implementation?
Make a distinction between a Management Information System and Decision Support System. Discuss and explain briefly how E-Commerce / E-Business applications can assist organisations in reducing costs.
Describe the characteristic features of organisational behaviour. What do you mean by Group Dynamics? Describe the theories of Group formation.
Explain and discuss how the harnessing of Information Systems effect on organizations? What management challenges do organizations face in selecting a Database Management System?
Elaborate on the Communication Process Model and describe sequentially through the use of this model the various phases which can ensure effective business communication.
Discuss and describe the relationships and consequences of mass tour operators as compared to specialist or alternative tour operators on the sustainability of tourism destinations.
Describe with the assist of diagram, the Berry, Zeithaml and Parasuraman (1985) Conceptual Model of the service quality.
What are the measures used to accomplish the correct level of operational reliability and best possible safety at minimum cost?
Name and describe four fundamental functions of maintenance. What are the patterns normally employed to explain failure modes of plants or machinery?
Describe and discuss the main issues or problems which affect employee work performance in the public sector in Mauritius.
The value of the Balanced Scorecard in strategic planning can’t be underestimated. Explain the Balanced Scorecard and discuss how it can be employed in each of the various phases of the strate