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standardization of work processes the interrelated processes of an organization need to be standardized which help to determine how work is
identification of customerswho are the external and internal customers can customers be segmented either on the basis of the service that they
continuous improvementthe library should set goals for continuous improvement to develop this a focus on training education
performance measurementperformance measurement needs to be based upontimely measures of and feedback on performance it provides information ontodays
elements of total quality managementemployee involvementemployee involvement and team building helps in fostering collaboration trust open
internal and external customersthe library shall be functioning as a learning and resource centre in its efforts to stay abreast of changes in
quality is customer definedquality of service or service excellence is a desire to maintain or strengthen the commitment to the librarys
disadvantages of participative managementthere are also disadvantages to participative decision-making implementation of the tough decisions taken
advantages of participative managementadvantages for improving the library and information service the management follows the technique of
participative management in libraries managementlike most other organizations libraries and information centres have the dual
organisational stylewhether the participative approach can really work depends upon the type of organisation and its functioning an open
leadershipleadership behaviours lead to highly motivated staff subordinates rely upon the leadership skills of their superiors to
components of participative managementthe involvement of staff in the decision making process of the organization and having increased awareness
total quality managementdecision making is an important management process in any organization without decision nothing can be properly planned or
dr adinombe watage deputy director of the family planning research center in nigerias over-the-river province was assigned the task of organizing an
communication strategycommunication strategy beginners as a concept in the 1980s by communication expert mary munter provides as the basis for all
balance of paymentsa summary of balance of payments in the statement of international transactions between us residents and residents of foreign
backward integrationa strategy in which an organization builds competitive benefits by controlling the provider of the raw materials needed to make
due to time constraints and a huge inconvenience moving house etc although i have understood the whole course and handed in some homework already
quality standardsquality standards form a framework that helps organisations worldwide to develop products and services in the most efficient way a
reduce inspection cost by acceptance planningin few cases where there are number of methods available to protect the supplier and the customer from
inventory management this refers to the method in which tangible resources and materials are handled by businesses in order to make sure resources
scope of activities for supplier qualityin the current days scenario certain organisations outsource the movement of raw materials sources and
components of supply chain managementtoday it is the basic requirement amongst customers that businesses produce defect-free products to the customer
the seven forces and the body of knowledgea root cause is a basic causal factor which if corrected or isolated will stop recurrence of a situation