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factors contributing to high technical lossespower distribution systems in developing countries have faced a phenomenal and rapid growth within the
calculation of aggregate technical and commercial lossthe concept of atampc loss was introduced within 2001-02 the atampc losses are presently in the
aggregate technical and commercial lossit is unfortunate in that addition to tampd losses there is also a loss in revenue because of non-realisation
revenue loss due to loss of opportunity to servethe revenue loss because of loss of opportunity to serve is a extremely relevant but less visible
commercial losses in electrical systemscommercial losses are caused by pilferage theft defective meters and errors in meter reading and in estimating
technical loss in electrical systemstechnical loss is inherent in electrical systems as all electrical devices have a few resistances and the flow of
transmission and distribution losses - electrical energypreviously you have learnt that there are inherent losses in transmission and distribution of
distribution loss reduction and efficiency improvement you are well aware of the fact in which all energy supplied to a distribution utility does not
guidelines from electricity regulatory commission the electricity companies have successfully adopted the guidelines issued through ercs utilities
framework for indicators in electricity sectora framework has been developed and a set of core indicators for electricity sector has been proposed in
tools for power supplythe several universal tools those could be applied in the power-sector for the improvement of organizational efficiency and
erc and kpithe company requires understanding the strategic and nearing term impact of the regulators orders tariff approval process once these
national tariff policy or ntpin the draft of ntp it is suggested that although setting the tariff erc should introduce performance-based cost of
role of electricity regulatory commission in kpithe new electricity act 2003 has empowered electricity regulatory commission erc to play an extremely
customer relationship management softwarecrm software products are most varied and variable in cost and functionality the significant crm software
customer service managementcrm involves several activities related to planning - both long terms and short terms measurement and control improvement
customer data management- power supplythe concept of data warehouse and data mining could be extremely useful for the management of customer data a
strategy and customer relationship managementcrm sometimes considers as only information technology because of availability of quite a good number of
survey methods and analysis - power supplythere are two major methods of gathering information from customers qualitative and
survey process - issues of power supplythe steps to be followed in any like survey procedure are given below there is always a possibility of
customer satisfaction - issues of power supplycustomer satisfaction measurement is a systematic process for collecting customer data eg surveys
overall performance indicator methodoverall performance indicator could be derived from a combination of few of the specific core indicators the way
specific core indicators methodthis technique emphasizes to assign the responsibility and create the accountability it is possible in which for any
partial indicators methodthe partial indicators technique consists of calculating various measures of the financial operating commercial and quality
performance benchmarking through indicators there are various indicators techniques for benchmarking it is also not probable to benchmark all the