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determine that the trade offs of operations systems is correctyou may wish to ponder this trade-offs for a moment and ask the question is this
approaches to determining operations strategythis describes aspects of operations systems and performance measurement including trade-offs between
contents of an operations strategy the contents of an operations strategy is the policies plans performance targets which the organisation wishes
responsiveness - customers needs for a producthow quickly the operations system reacts to changes in customer demand this may be considered as
reliable delivery - customers needs for a productthe degree to which the operations system delivers its products or services on time dhl can
fast delivery - customers needs for a productthe time between a customer placing an order and receiving the product or service the royal bank of
volume flexibility - customers needs for a productthe readiness with which the operation systems output can be adjusted in response to sharp changes
rapid innovation - customers needs for a productthe readiness with which the operations system can generate new products and services and get them to
customisation - customers needs for a productthe ability of the operations system to tailor its outputs to meet special requirements of customers
quality and reliability amp after sales service - operation strategyquality and reliability the extent to which the customers expectations are
low price and product features - operation strategylow price the ability of the operations system to satisfy the customers requirements more
customer needs - business strategya key aspect of developing business strategy is the determination of customer needs and wants in the markets to be
considering strategic choice - operation strategystrategic analysis will be covered in strategy - analysis and evaluation the following points are
terminology of operation strategy it might be useful just to put some description to the terms used repetitively in this section terminology
introduction of operations strategythe term strategy given in the collins english dictionary is the art or science of the planning and conduct of a
responsibilities of operations managers in operation managementthe responsibilities of operations managers 1 understand and participate in setting
interaction - service process matrixinteraction refers to the degree to which the customer can intervene in the process eg in a restaurant the
labour intensity - operations functionlabour intensity is defined as the ratio of the labour cost incurred to the value of the plant and equipment
variations in customer contact - the service process matrixthe classification schemes so far discussed are one-dimensional and do not adequately
examples of variations - operations functionvolume
mass production and continuous flow manufacturing continuous systems lie at the other extreme where demand for a single product is sufficiently
batch operations - operations functionbatch systems form an intermediate category and are the most common here many different products are produced
job shop organisation - operations functionjob shop systems generate special products or services to customer specification with little likelihood
project organisation - operations functionthe project system is a special category at the low-volume end of the spectrum this entails the execution
assemble to order - types of operations systemsthis is an intermediate category where varied products are quickly put together from stocks of