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consider a layout decision which has been made in your own organisation how was the layout devised what were the key
what effect does your organisations facility layout have on the following where appropriate inter-process movement health amp safety congestion
in your own organisation find an example where break-even analysis iscould be
1 what of process choices do you think have been made by the graduate school of businessanswer most core administrative processes are carried
1 think of four different processes by which a bank might supply its customers with cash on demandanswer examples over-the-counter at branches by atm
1 identify products which you would expect to be produced by each of the following configurations project job shop and batch and continuousanswer
1 explain what quinn refers to as the managerial classic trap in strategy formulation answer quinn 1988 criticises those who see strategy
1 name some performance dimensions more common in service than manufacturing operations answer these are the dimensions listed services tend to be
1 is skinners idea of operational focus just as relevant today give a considered opinion - with examples answer the answer is yes there are
1 when an organisation is stepping up production or availability of a service what are the dominant operations performance objectives answer this
1 what you think might be the order winning and order qualifying criteria for mcdonalds southwest airlines and a
1 how do we link strategic and operational change answer hambrick and cannella present a 5-step approach 1 obtain broad inputs at the
1 are operations and change strategy linked answer yes operations strategy must be implemented and again this process presents choices that
how do you develop an operations strategy for an organisationanswer there are many different procedures recommended by academics and individual
what is the difference between business and operations strategy answer there is a hierarchy of strategic decision making each focused on a
what is operations strategy answer operations strategy is the plan and actions taken at operational level to support and implement the business
1 what issues are raised by this case in relation to the formulation of a service operations strategyanswer this example raises interesting questions
1 what are the order winning criteria for this organisation where does the company sit in schmenners service-process matrix and can you detect the
1 look at the above table and list the interesting gaps which you observe in the scripts between consumer and service provideranswer1 the starting
is the focused factory concept described by skinner applicable in the service sectoranswer yes think of schmenners service-process matrix and the
1 porter 1996 attempts to resolve the issue of skinners quandary with trade-offs by introducing the concept of a productivity boundary and operating
1 explain the quandary experienced by skinner 19691974 and his advocacy of a focused factoryanswer skinner argued that the trade-off concept is based
1 what does the operations function contribute to the business answer the answer must be that the operations function whether it be to manufacture
1 list the following 10 attributes in the order you consider them necessary for the role of operations manager people skills eye-for-detail
ques what do you consider to be the challenges facing operations managers today 1 interfacing with other managerial functions 2 dealing with