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questiona the findings of parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings
questiontotal quality management is regarded as a quick fix solution by many organizationsthis has led various companies to start on the road to
questionas a newly appointed rector of your school you have received many complaints from students it is your aim to democratise quality that is to
questiona joseph moses juran the famous quality management consultant put forward the concept of breakthrough sequencei explain what is a
question 1a lsquoone of the most powerful concept as advocated by total quality management is that of the internal customer and supplierwith
questiona an internal audit program or schedule is prepared taking into consideration lsquothe status and importance of the various processes and
question a any project has a beginning and an end without a formal closure process project teams can fail to recognize the end and this can drag the
question a project communication plan involves the generation and distribution of project documentation among stakeholders and is considered as the
questiona project plans are created in knowledge areas throughout the different phases of the project life cycle and are subsidiary components of
questiona risk has always been an intrinsic part of project management with increasing market competition technology and globalization risk
questiona project integration management refers to the integration of the nine knowledge areas and project phases involved in coordinating project
questiona a project manager must take ownership of the project at its early stage through the following tasks namely stakeholder identification and
question 1a distinguish between life cycle assessment lca and environmental management system ems and outline the benefits of implementing an
questiona explain the eight fundamental quality management principles of the standard iso 9001 2008b explain the relevance of the various
questiona the national printing company has been losing customers and orders due to various delays and errors the company wants to identify the
questiona projects are widely known for their tendency to run late and over-budgeti choose an organization of your choice and briefly describe
questiona earned value management is a systematic approach to the integration and measurement of cost schedule and technical accomplishments in a
questiona project value management has gained significant acceptance in different fields of business and is regarded as a useful tool for promoting
question 1a identify and explain the major roles of a project manager with illustrations where necessaryb identify and explain the different types
questiona what are the factors to consider while choosing an appropriate project management structureb what are the major characteristics of a
questiona any project has a beginning and an end without a formal closure process project teams can fail to recognize the end and this can drag the
questiona the purpose of project monitoring and control is to evaluate and provide an understanding of the evolution and progress of a project this
questiona the greatest threats to many projects are failures to communicate effectivelyi elaborate on the project communication management
question 1a outline some of the management principles that project managers need to adopt while managing a project teamb resistance to change is
questionusing the example of backtofuture international a newly setup organization and taking advantage of in-house project management service as