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learn about someones cultural background interview a partner about one aspect of his or her cultural background first
respond to domestic intercultural issues as a manager how would you respond to each of the following situations what
create a project planworking in groups of four or five imagine that you are creating a new website for a local business
evaluate a telephone greetingworking in teams of three exchange cell phone numbers call each other and listen to the
practice using voipif you dont have much experience using voip such as skype or google voice try calling another
help a company improve how it listens to customers onlinethink about one of your favorite companies-or a company where
see how nonverbal communication affects a speakerworking in groups of three or four have one person tell a three-minute
revise another email gone wronganother angry writer sent the email below to employees of a news agency this is adapted
revise your email to sales associates at herman millerrevise your draft email to herman miller sales associates from
organize a restaurant reviewprepare to write a review of a restaurant or a dining facility on campus use the process
request alumni organization membership informationwhether youre graduating this year or a few years from now you may
write an email to a major supplier about an office moveimagine that you work for a t-shirt manufacturer on march 11
write an email to employees about new security proceduresimagine that you work for a news organization because of
decide whether to respond to online reviewsread three online reviews of a stereo system figure 15 if you were in charge
evaluate a company response to comments onlineimagine that you are a manager at the department store jcpenney a new
write an article on a blog to warn people about quick cash businessesto discourage people from signing up at the
rewrite an email requesting a favor rewrite jamie manors email in figure 7 write a persuasive request using the
write an email requesting a recommendationimagine that youre interviewing for your ideal job youre doing well in the
write an email to suggest an ideasimilar to grace lees suggestion in figure 3 write an email to a current or previous
write a fundraising letter to older alumninow rewrite the letter you wrote for exercise 11 adapt it for a new audience
evaluate negative online reviewsfind online reviews for a product you would like to buy which of the reviews infl
write a negative review onlinenow rewrite your customer complaint letter from exercise 15 for an online review for your
write a magazine subscription letterimagine that you work for your favorite magazine write a sales letter to encourage
write a fundraising letter to recent alumniimagine that youre working for your colleges alumni office youre asked to
write text for a small business websiteif you were starting your own business how would you represent your product or