1. Imagine that you are being forced to change your sex (select male/female) or your race/ethnicity (select a “new” racial/ethnic group) or your sexual orientation (select homosexual/heterosexual). Which would you change, and why?
2. What could a hospital learn from benchmarking information on a Ritz Carlton Hotel, SouthWest airlines, and PNC Bank?
3. What are standard error of the mean, central tendency and confidence intervals?