Your job as Administrator of Alpine Surgery Center just keeps getting more interesting. After addressing some of the issues with contracting and cost finding, you start to look at operations. What you find is disappointing. The industry average for days in receivables for surgery centers is 52 days. The days in receivables at Alpine currently sit at 76.
1) How you would determine the cause of this unfavorable finding? 2) What actions you would take to improve performance on this critical operational metric?