For assignment you will need to read the article titled Bob's Meltdown. This article presents a fairly typical situation that occurs when KM is implemented into either a struggling company or one that is resistant to change.
Your assignment is to read the article, and write a 1000 word essay. In your essay you should take on the role of the CEO (Jay). Your essay should address the following:
1. How would you counsel Bob.
2. How would you counsel Annette.
3. What would be your decision regarding KM within the firm?