You will learn how to develop and apply methods and tools for developing the four pillars of any TQM company.
• First pillar – customer focus for products and services
• Second pillar – continuous improvement applying LEAN methods
• Third pillar – total participation on all levels of the company
• Fourth pillar – networking especially in the supply chain
Why do I recommend that you should work with these pillars simultaneously and not in sequence?
In answering the question, you can assume that you are in a company producing bicycles.