Directions:
Read the vignette "SunTrust Takes Training to the Bank" which is attached. Review information about needs assessment, training methods and measuring the success of training programs.
You are the Training Manager for SunTrust. The Director of HR has some specific inquiries about the new programs and the future of the training programs. Address the following four items of concern from the Director in a 500-word business memo.
1. Define "needs assessment". Identify the three questions that SunTrust would need to answer to assess their needs in the broad areas of organization, person, and tasks.
2. List an appropriate traditional training method that could be used to foster ethical behavior at SunTrust.
3. List two appropriate ways that SunTrust could measure the success of its training program in detail.