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You are the director of operations for the emergency


You are the director of operations for the emergency department of a local hospital. Recent state regulations now mandate that certain paperwork be completed before and after each patient’s visit, and you have redesigned the intake processes to adjust for these requirements. You need the administrative and nursing staff to be on board with these changes, and you know they will be resistant. How might OD values of participation, involvement, empowerment, collaboration, and openness suggest what to do next?

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Operation Management: You are the director of operations for the emergency
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