Write two brief messages for the chosen prompt. First write your message using the direct approach. Then revise your message to demonstrate the indirect approach.
1- A message to all employees informing them that to avoid layoffs each employee will need to forfeit one week's paid vacation.
2- A message to a customer informing him that his order is on back-order and will arrive three weeks late. It's December 15 and he was expecting the package to arrive by Christmas.