Problem: Literature Review
Patient no-shows saturate medical practices, across specialties, locations, and practice models. While no-shows consistently cause problems for practices, not all practices track their no-show rate or realize the impact that even a couple daily no-shows can have on both their processes and their revenue (Lacy, 2004). There are many reasons that patients fail to make their appointments and there are demographic similarities across patients who no-show more consistently than others. With the rise of technological innovation in healthcare, the industry has developed some ofthe best practices to offer managers within the healthcare industry the ability to eliminate manual work and decrease no-show rates by over 50%.
Write literature review that explores the definition of no-show appointments, the underlying causes of no-show appointments, and the best practices to reduce the manual work of the administrative staff.