Practice an active listening response.
For each of the following statements, write down three responses: one that repeats the content, one that paraphrases the content, and one that refl ects both the content and the possible underlying emotion.
• I can't believe I wasn't chosen for the hockey team.
• I didn't think I'd get a call back for a second interview, but I did!
• My family is visiting this weekend, and I have two exams on Monday.
• I didn't get the promotion to senior fi nancial assistant.