Assignment
Length: 2500 words.
Development and implementation of an effective quality management strategy requires organizations to pay attention to a range of issues. These issues typically include: quality management and continuous improvement philosophy; process improvement tools and techniques; quality costing; quality management systems; and, service quality.
You are required to critically evaluate the quality management strategy of DHL.
Your report on this evaluation should include:
A. A brief profile of your chosen organization - included as an appendix - and a rationale for its selection;
B. A description of the organization's quality management strategy and its evolution;
C. A critique of this strategy, identifying any strengths and areas for possible improvement;
D. An overview of the current environment in which the organization is based, focusing on the identification of opportunities and strengths; and,
E. A set of recommendations aimed at enhancing competitive advantage through improved approaches to various facets of quality
Building on the work undertaken in your group for Coursework Assessment, your report should set out how appropriate quality management tools are currently being deployed in the organization, as well as how their deployment could be enhanced as part of the overall quality management strategy.
Note that your chosen organization can be a company, a division or strategic business unit (SBU) within a company, a public sector body, a non-governmental organization (NGO) or any other suitable organizational entity.
Format your assignment according to the give formatting requirements:
• The answer must be using Times New Roman font (size 12), double spaced, and typed, with one-inch margins on all sides.
• The response also includes a cover page containing the student's name, the title of the assignment, the course title, and the date. The cover page is not included in the required page length.
• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.