Write an essay to evaluate how developing employees enables and oraganzation to benefit customers through delivering superior customer service .
In your essay make sure to discuss all the following points:
- Definition of customer service
- The difference between training and development
- The benefits of training and developments
- Potential drawbacks of training and development
- The contribution that employees can make to the brand image of the organization
- Potential performance indicators that an organazation could use to measure the level of customer service
Relevant examples
1000 words