One of the keys to increasing employees' job satisfaction and commitment is to examine all components of the core job characteristics model. Managers must have accurate perceptions of what employees want in a job in order to satisfy employees within those jobs.
Suppose you are a manager in a customer service organization. Your group includes seven supervisors who report directly to you. Each supervisor manages a team of seven customer service representatives. One of your supervisors, Linda, has complained that Joe, one of her employees, has "an attitude problem." She has requested that Joe be transferred to another team.
Write a memo to Linda explaining your position on this problem and why you think it would be the best solution.
Write second memo to the CEO that describes two or three ways of ensuring that employees are satisfied with and committed to their jobs.