Assignment:
Finding a suitable job or job description for which you can write a job application and résumé.
You should now find a job ad you are interested in, and for which you believe your skill set is suited. You should be able to source one online or from a print source. Scan or save this job advertisement and upload it to your e-portfolio.
Note need to find a job application related to the skills and I will attach the skills in this file. and need to write cover letter based on job application.
Send the cover letter with job application(IT Support help desk service should be better job)
Skills
• Report Writing skills
• Problem solving skills
• Microsoft Office (Word, Power Point, Excel, Outlook, OneNote, Access)
• Canva
• Asset Management
• Knowledge about ITIL (SLA, job lifecycle)
• Maintenance and connection of printers and projectors
• Windows installation
• Software installation through SCCM and manual
• Able to learn new tasks quickly and efficiently
• Configuring Outlook
• Team and conflict management
• System management, System testing and assurance of quality by regular testing
• Record maintenance
• Tableau software
• Database management, data analysis
• Device maintenance
Job Description 2 - ICT Support (Service/Help Desk) Analyst
BUSINESS2 is an innovative, fast growing software company with market leading solutions specialising in advanced Gamification and CRM solutions within Hospitality and Entertainment business sector. We have team members based in Australia working in a virtual office environment.
We have an immediate opening for a full-time Help Desk & Implementation Analyst. The primary goal of the ICT Help Desk Support Analyst is to provide end user technical support services via telephone, e-mail to external customers as defined in our Client SLAs (Support Level Agreements). Prior technical or related Customer Service experience along with proven written and oral communication skills in a fast paced, dynamic environment is desired.
We offer:
A great opportunity for a junior to get in on the ground level with a great company
Training in our proprietary software solution and knowledge transfer from our experience Support Analysts
Flexible/virtual work environment and hours and a work life balance
Direct contact with the company's founders (CEO and CTO), product developers and other Support Analysts, through regular workshops in Capital Cities throughout Australia
An opportunity to learn market leading proprietary technology and Help Desk automation tools
The ideal candidate should possess the following:
Unquestionable integrity and honesty in all dealings and have a willingness to learn and develop and progress as a Support Analyst
Formal technology training and ICT qualifications and a demonstrated aptitude to adapt to new technologies
Experience in a Customer Service role, preferably Technical Support position
Advanced software troubleshooting on a variety of platforms
Advanced problem solving skills and troubleshooting and conflict resolution techniques
Ability to communicate effectively with clients and other team members to quickly identify and resolve software and/or related network/ hardware issues
Actively manage multiple support tickets while prioritising issues based on customer deadlines and a demonstrated ability to meet problem resolution objectives
Preference will be given to candidates with a combination of the following experience:
Experience in Web HTML, Reporting services, C#, Asp.net is desirable
Prior experience in setting up, troubleshooting and managing a technical environment.
Prior proven experience with the installation, set-up and maintenance of custom web-based and client-server applications.
Technical Customer Support in a demanding customer environment
Requirements:
Communicate effectively in English, in both written and oral forms
Must have interpersonal skills to deal effectively and develop a trusted advisor relationship with business contacts
Work varied shifts, including weekends and holidays (24/7 environment)
On call availability is a requirement
Given the nature of our technology and industry, we enjoy a fun casual work environment, but are committed to on time delivery, thought leadership, innovation and quality. We are seeking individuals who want to make a difference and directly contribute to the company's success.
Skills based on those derived from the Skills Framework for the Information Age - (SFIA).
Relevant knowledge and experience to the following Skills Framework in the Information Age(SFIA) Skills and levels:
• Incident management (USUP) level 2-3
• Applications support (ASUP) level 2-3
• Service level management (SLMO) level 2-3
• Problem management (PBMG) level 3
• Programming/software development (PROG) level 2-3
Core Competencies
Successful applicants will be invited to an interview to highlight their Core Competencies at SFIA Level 3:
• Autonomy
Works under general direction. Uses discretion in identifying and responding to complex issues and assignments. Usually receives specific instructions and has work reviewed at frequent milestones. Determines when issues should be escalated to a higher level.
• Influence
Interacts with and influences colleagues. Has working level contact with customers, suppliers and partners. May supervise others or make decisions which impact on the work assigned to individuals or phases of projects.
• Complexity
Performs a range of work, sometimes complex and non routine, in a variety of environments. Applies methodical approach to issue definition and resolution.
• Business skills
Demonstrates an analytical and systematic approach to issue resolution. Takes the initiative in identifying and negotiating appropriate personal development opportunities. Demonstrates effective communication skills. Contributes fully to the work of teams. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures. Appreciates the wider business context, and how own role relates to other roles and to the business of the employer or client.