Assignment:
You need at least a 75-word comment to my class mate's post
In this story, I'm dealing with a supervisor that has an extreme command of his emotional intelligence. He has been my supervisor for the last seven years, and finally retires next year after 33 years of civil service. In the book, The Manager's Pocket Guide to Emotional Intelligence, the author defines Emotional Intelligence as, "the array of personal-management and social skills that allows one to succeed in the workplace and life in general." (Sterrett, 2000) If I were to describe him to anyone, it would be the Lumberg character from the movie Office Space.
The entertaining thing about Office Space is that we all work with or know someone that resembles characters in the movie. I used to find the Lumberg character entertaining until he became my direct supervisor. Working for someone that is so devoid of emotion, can bring the emotion out of you in unexpected ways. My supervisor rarely uses "swear" words. Only when I think he has reached his limit of control, does he use such language. On this particular day, he had assigned a task to a flight chief. This task was to be carried out by the flight chief by the end of the day. Unbeknownst to my boss, the flight chief handed the tasking off to a flight leader, and the flight leader handed it off to one of the members of the flight.
By the end of the day, the tasking was still incomplete. To further add salt into the wound, the member of the flight came to my supervisor looking for the paperwork and information required to complete task. This paperwork had been given to the flight chief, who was first person in the chain. Now remember I said my supervisor never curses. At that point, he was beyond frustrated and yelled, GET THAT (EXPLECTIVE) IN HERE NOW! I'm sure you can fill in the blanks.
It was so loud and unlike him, a week later, he brought some of us who work in the office in to apologize for losing control. This happened over six years ago, and I can still hear his voice, because I had never seen him have that level of frustration with a subordinate before.
Sterrett, E. A. (2000): Defining emotional intelligence. Manager's pocket guide to emotional intelligence: From management to leadership. Amherst, MA, USA: HRD Press.