Problem: Mother is crying while sitting by the isolette of her premature newborn, who was born at 25 weeks' gestation. What is the most therapeutic communication by the nurse? "This must be hard for you. Can you share with me what has you most concerned at this time?" "It's important to try not to worry. Let's hope that everything will work out." "Can you tell me some specific things that have gotten you upset?" "Would you like me to call the hospital chaplain? This has helped many others