1. With multiple departments arranged by resource type, conventional general hospitals are _____. The routes by which patients flow though departments are highly variable and depend on the condition for which a patient is being treated. However, at the beginning of cold and flu season, a hospital designates an area only for flu shots. There are four stations in the area for flu shots: registration, blood pressure check, shot administration, and debriefing. All patients flow through the four stations in the same order. This type of process most closely resembles a(n) ____.
a. job shops; unpaced line
b. continuous flow processes; machine-paced line
c. unpaced lines; machine-paced line
d. job shops; batch flow process
2. Reliance on human judgment and expertise becomes ______ efficient when the degree of proceduralization of a process is _____.
a. least; high
b. least; low
c. least; medium
d. most; medium