The importance of building rapport with the client.
Why your attitude and demeanor as a case manager is essential in building rapport and trust.
The importance of and accurate information about the client in the initial client interview to include client history and current crisis. accurate information about the client in the initial client interview to include client history and current crisis.obtaining obtaining
Major principles of motivational interviewing that can be used in the initial client interview.
Why it is necessary to maintain accurate documentation.