Why would room cycle time and defect rate be negatively, Operation Management

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Why would room cycle time and defect rate be negatively

Text book: Managing Operation Across the Supply Chain 2nd Edition

Refer back to the QFD for housekeeping services shown in Figure 4-7.

a. What seem to be the biggest opportunities for improvement, relative to competi- tors' levels of performance?

b. Which technical feature is most strongly related to the goal of protecting the safety and security of guests' possessions?

c. Why would room cycle time and defect rate be negatively correlated?

d. Which technical feature has the strongest associations with the largest number of guest requirements?

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