Assignment task:
Sales Associate:
Inside company, the position of Sales Associate is one of the most significant roles there is to play because of how the firm is structured. Because it is necessary of them to work directly with the consumers and ensure that they understand their needs, react to their inquiries about the products, and offer appropriate recommendations to satisfy those needs, they must work directly with the customers. Utilizing key phrases and the right communication tactics, as well as being able to rapidly address customer problems and assure the best level of customer satisfaction possible are all essential.
Why training, development, or HRD intervention is appropriate
Choose a Training method to be done to a sales associate and provided an explanation about the method.
Mention if it is Reactive, proactive, or compliance and explain
And provide explanations about the respective ones in bullet forms : Knowledge, Skills, and Attitudes
Why training, development, or HRD intervention is appropriate
- Specify whether the need is reactive, proactive, or compliance
- Clarify whether the needs are knowledge, skills, or attitudes and outline what specifically these are
- Outline why training or development or another HRD intervention is appropriate
- Identify which roles (positions) and numbers of individuals will benefit from the training What intervention to be designed, delivered, and evaluated