Discussion Post: Operational Excellence
• Explain the five key lessons and note the importance of each key lesson. Also, note why is it important to understand these basic concepts.
Key Lessons:
o Defining Reflection and Learning for an Organization
o Working toward a Clear Goal
o Commitment to Quality
o Teaching Staff "Not to Know"
o Transformation of Culture
• Explain why the IT organizational structure is an important concept to understand. Also, note the role of IT in the overall business strategy.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.