Solved: Why southwest airlines has high customer satisfaction, Other Subject

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Why southwest airlines has high customer satisfaction

Discussion:

"Customer Service"

Determine the key reasons why Southwest Airlines has such high customer satisfaction ratings in comparison with other airlines. Provide two (2) examples that illustrate instances of customer satisfaction to support your position.

Formulate at least two (2) strategies that a company in the midst of strategic change may use in order to provide continued motivation to its employees. Provide a rationale for your response.

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