Problem:
The DNS initiates discussion with the nursing department about the standard survey exit conference that occurred two days ago. A nurse manager is questioning why the nursing department needs to offer ideas about social service and community mental health concerns. What would be the appropriate response? Saying, "If we figure out the interventions for the social service department, we will not have that citation again." Informing the unit manager that it is not about what and whom she helps; it's that she has been instructed to come up with ideas, warning her to be a team player. Thanking the unit manager for her query and explaining that it is everyone's responsibility to coordinate and care for our residents. Explaining that the social service department is not the only department responsible for the optional citation.