Problem:
Tom works for an IT company and is considered by most of his coworkers to be friendly, laid back and willing to help whenever possible. When there is a tight situation, or the group cannot make a decision, he always tries to remove barriers to the problem, although he hates to embrace challenges. Why is Tom's role NOT that of a shaper? Because he is very friendly. Because he tries to remove barriers. Because he tries to help his coworkers. Because he hates to embrace challenges.