Please answer all of the questions, if you can not answer all of the questions do not reply.
1. Why is it so important for technology companies to anticipate the need for change?
2. What are the six pillars of change, how are they related, and how can technical professionals use them?
3. What is benchmarking? How can it be used to anticipate the need for change?
4. Explain the various ways technical professionals can solicit and collect customer feedback.