1. Artificial intelligence and decision support systems are examples of a class of systems known as knowledge management. However, it is said that knowledge management is a business process, not a technology. Do you agree or disagree? Explain your position.
2. Why is it important for organizations to focus on training of basic literacy skills in today’s environment?
3. What is a branded energizer and what is its purpose? Name and describe 3 branded energizers that have been successful.