Assignment:
Part:1
The Gartner Group has identified Amazon as one of the top leaders in supply-chain management. Use the ITT Tech Virtual Library and the Internet to research about Amazon and write a paper addressing the following question:
Why is Amazon a leader in supply-chain management? Some of the criteria or performance measures that you should touch upon while addressing this question include product production, inventory management, operations strategy,logistics, supply planning and sourcing, planning, and service.
Cite references to support your answer.
Requirements:
Submit your response in a minimum of 3 to 5 pages in a Microsoft Word document.
Include a "References" page, highlighting the resources used. All citations should be in APA format.
Part:2
Assume that you are the vice president (VP) of a utility company. Your company has been struggling with productivity in answering customer calls. You have decided that the best approach to address the issue is to outsource the call center operations.
In context of the presented situation, research the ITT Tech Virtual Library and the Internet and write a paper addressing the following:
Identify the key criteria for rating prospective call center vendors.
Identify at least two current call center vendors.
Review the services offered by the call center vendors you identified and determine if they meet the key criteria you identified. Relate each of their offerings to your key criteria.
Tip: To refine your research in the ITT Tech Virtual Library and the Internet, consider using keywords, such as "call center vendors," "outsourcing vendors," "call center vendor management," "call center suppliers," and "call center vendors and technology providers."
Requirements:
Submit your response in a minimum of three pages in a Microsoft Word document.
Include a "References" page, highlighting the resources used. All citations should be in APA format.
Part:3
Project Introduction:
For this project, you will read a fictional case study of a glass pottery manufacturer, Flores Pottery, which is considering globalization of operations. However, the manufacturer is facing several operational issues, including missing servicelevel agreements (SLAs), inventory and warehousing issues, and staffing issues. You will need to propose and develop a process improvement plan to help the company go global and resolve various operational issues.
Course Objectives Tested:
1. Assess the workflow in a business for its value-added components.
2. Participate in the design of production layout.
4. Manage raw materials and human resources to optimize efficiency.
5. Evaluate the productivity of an operation and make recommendations to improve performance.