Problem 1: Write down three (3) reasons why it is important to maintain personal dress and presentation in line with organisational requirements?
Problem 2: Give an example of a customer with a specific cultural, family, or individual difference you might encounter in your workplace or workplace with which you are familiar?
(a) How would you identify their specific needs?
(b) What can you do to address these needs?
Problem 3: Give two (2) different reasons why it is important to maintain sensitivity to customer specific needs?
Problem 4: (a) Provide three (3) reasons why it is important to build rapport with customers?