Problem: The Federal Emergency Management Agency (FEMA) created the Flood Insurance Claims Handbook to a. provide claims adjusters with information on handling flood claims. b. provide Congress with information concerning the status of claims closed and pending under the National Flood Insurance Program (NFIP). c. provide policyholders with information on pursuing a flood claim. d. satisfy the requirements of the Biggert-Waters Flood Insurance Reform and Modernization Act of 2012.