Problem
Scenario: Team Building and Professionalism
This summer you continue to work as a housekeeper at the Sweet Life After (SLA) retirement community in Ancaster. One month after the new assistant manager's problematic re-training announcement (see scenario 2A above), you arrive in the maintenance department office to see this memorandum on the bulletin board. It is posted under the words ATTENTION CREW MEMBERS in huge, bold, and red letters. When you read the message, and for the first time ever, you are three minutes late because the bus was behind schedule.
Attention Crew Members
Too many people in the house-keeping crew are not honouring their responsibilities and are abusing their privilege. Too many people are arriving late and/or quitting work early. People have also been taking liberties with their 15-minute break periods. The consequence of this behaviour will be a new clocking policy. I have had a timeclock installed in the maintenance garage. You must all clock in with sufficient time before the start of your shift so that you are fully prepared to begin your duties at the official start time of your shift. You will not clock out until the official end of your shift time.
The Head of Grounds Maintenance and Housekeeping, who is wholly responsible for all aspects of grounds and building maintenance and cleaning, and who in this department is equal in authority with the assistant manager, is furious about the message. The Head knows about some people's minor infractions, but she is also an excellent leader who creates a positive work atmosphere and excellent morale, so people in fact work very hard to meet her expectations and typically succeed in doing so.
But what exactly makes this message problematic?
Task: Do The Following:
Use your word processor to complete the following, and upload the completed document to this assignment submission box.
Short answer questions:
Now, using your collective ideas, notes from the discussions, and your own thoughts, answer the following questions in 2-3 sentences each:
i. Why exactly is this message problematic?
ii. How would you feel if you received this message? Be specific in identifying likely emotional responses to the message.
iii. Think about the people receiving this message, or the 'audience.' What does the writer fail to consider? Identify four or five (4 or 5) possible errors. Be specific.
iv. What exactly is the core message? Be specific.