Problem: Addressing the empathy deficit is good business. New research from Catalyst highlights the negative impact unempathetic leadership can have: 61% of people surveyed with highly empathic senior leaders report often or always being innovative at work compared to only 13% of those with less empathic senior leaders. Meanwhile, 76% of people surveyed with highly empathic senior leaders report often or always feeling engaged, compared to only 32% of those with less empathic senior leaders. As study author Tara Van Bommel explains: "Our findings demonstrate that not only is empathy an effective business strategy, it is a strategic imperative to respond to crisis, transformation, and a critical ingredient for building inclusive workplaces where everyone can belong, contribute and thrive." Belinda Parmar, "Why empathy is a must-have business strategy". 18 Oct. 2021, World Economic Forum
What is the impact of including % figures in the extract? Question Answer A. Make the reader more interested. B. Provide factual evidence to support claim. C. Make the extract more credible.