Problem
As a future Corporate Travel Agent, the effective handling of client feedback is a crucial role of the operations team. Positive feedback once displayed on the website or social media account of the company strengthens the branding of the business creating a good impression and image for it. However, it is also inevitable to receive negative feedback from our clients. Does negative feedback matter? If so, why do you think that negative customer feedbacks also need to be taken into account? Discuss your insights.