Discussion Post: Front Line Focused Organizations
Your task here is to read the article on Front Line Focused organizations and answer the following question: Why do you think it is important for companies today to be focused on the front line customers in their business? Consider our current global economy, social media and companies today becoming more focused on customer service as a way to improve their bottom line.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.