1. A survey of teachers found that two of the most important rewards were the belief that their work was important and a feeling of accomplishment. According to Maslow’s theory, what needs do these rewards meet?
2. Use Herzberg’s two-factor theory to explain why motivation seems to be high and turnover low at Mars, based on the information provided in the chapter opening example.
3. Why do you think empowerment increases motivation? Do you see any ways in which a manager’s empowerment efforts might contribute to demotivation among employees? Discuss.