1. Develop a plan or set of ideas for working toward racism and a inclusion as a way to solve the problem In American society. Explain in 4-5 sentences.
2. Summarize the case in your own words. The case of Dow Corning and DirecTV: CRM Goes Mobile.
3. Case: Dow Corning and DirecTV: CRM Goes Mobile. Describe why going mobile for these two companies was a "big deal".
4. Why do world-class companies like FedEx study the dabbawala system? What do they expect to learn?