The Conference Board reported that between 1987 and 2009 four key indicators of job satisfaction declined dramatically; ( a) Interest in their work, down 18.9 percent; ( b) Job security, down 16.5 percent; ( c) Interest in coworkers, down 11.6 percent; and ( d) satisfaction with their supervisors, down 9.5 percent. ( Re-ported in HR Magazine, February 2010, p. 13.) I would point out that in 2009 a substantial number of employees were paying more for their
Health insurance, if they ever had insurance.
Write a two- or three- page paper that answers the following questions:
a) Why do the perceptions of employees vary?
b) Briefly identify the factors that account for the differences.
c) Assume that you are Bob Felker, the Subway Systems' area supervisor. What three tips would you give each of your seven site managers to help their associates be even better at what they do?