Problem 1: How do you follow service delivery procedures in a way that aligns with your organization's quality system?
Problem 2: Why is it important to identify any barriers that may impact service delivery and refer them to your supervisor?
Problem 3: Is reviewing procedures for service delivery to reflect best practice and legislative changes only the responsibility of management? As a service delivery worker, what obligations would you have in this regard and why?
Problem 4: Why do procedures for service delivery need to be modified on an ongoing basis to reflect the needs of the person?
Problem 5: Where can current best practice approaches for service delivery be found?