Assignment
Competency: Apply process improvement principles to enhance organizational performance and value.
This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts.
Customer Service Essentials
Consider the following questions based on customer service essentials:
o Why are there economies of scale in queuing systems?
o What are the pros and cons of pooled-queue systems and separate-queue systems? Provide examples along with your opinion of the best option.
o Provide an example of how variability can reduce capacity. Once compromised, how can capacity be restored?
Complex Projects
Consider the most complex project you've ever been involved in. Briefly describe the project, giving examples of the following as they pertain to the project.
o The work breakdown structure
o Tasks
o Subtasks
o Work package
Were you on the critical path? Additionally, explain the role the project manager played in managing the project's success or failure. Include an example.
Format your assignment according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.