1. What are the capabilities, competitive advantage, and sustainable competitive advantage of Domino’s?
2. Why are so many people so afraid of conflict in groups? What can a group do to avoid groupthink? (LO 18-1, LO 18-2)
3. A firm can achieve differentiation through all of the following means EXCEPT:
improving brand image
better customer service
offering lower prices to frequent customers
adding additional product features.