1. Why are operational definitions critical to collecting data on a process? Using a process familiar to you, give an example of one or more operational definitions for a process you would be interested to study for improvement.
2. Using the web or any other valid source, find an example of the use of a “spaghetti diagram” in depicting potential improvements in a process. Explain what the application was and what improvements were highlighted using this mapping method. Include the source and its URL here as well as a copy of the image.