Discussion Post: Restaurant Management
You, as a server, make a recommendation to a guest about a wine, and the guest decides to try it. The wine is brought to the table, opened, and, according to custom, a sample is poured for the host. He tastes it but does not like it, saying it is "acidic" instead of "soft" as you described.
Answer the following questions:
• Who should take responsibility for the rejected bottle of wine?
• What are the exact words you would use to convey to the guest that you understand his objection to the wine?
• Would you take back the wine?
The response must include a reference list. Using one-inch margins, double-space, Times New Roman 12 pnt font and APA style of writing and citations.