Who is responsible for quality


Problem:

Let's apply classic systems analysis to the question: Who is responsible for quality?

Systems analysis consists of the following functions:

  • input (materials, resources),
  • thruput (processes, transformations),
  • output (goods, services) and
  • control group to coordinate the system.

Briefly describe how you would hold persons in each of these functions responsible for quality? A generic answer is welcome.

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