While they state that no one practice is more important


While they state that no one practice is more important than another, Kouzes and Posner have found the practice of Encouraging the Heart so misunderstood that they felt it necessary to write another book just about that topic. What do you think of this reasoning? Do you think the practice of Encouraging the Heart is rare or misunderstood? Why or why not?

Class: Introduction to Leadership (CA233)

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Operation Management: While they state that no one practice is more important
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