1. While the rest of the academia is suffering from labor shortages, WhatsUp University averages five applicants for every position opening. With this ratio of applicants to openings, the university can pick and choose from among the top candidates. The organization is known to excel at meeting expectations. WhatsUp University is successful, most likely, because of what balanced scorecard perspective?
external processes
goal accomplishment
customer
internal processes
financial
2. XYZ Corporation set a number of objectives for the quarter, including increasing productivity by 10 percent and reducing turnover by 20 percent. As a whole, the organization accomplished both these objectives. XYZ Corporation is successful according to which balanced scorecard perspective?
learning and growth
strategic constituencies satisfaction
internal processes
customer
financial